Client project

Smart Ukil — lawyer booking platform

SmartUkil is a legal consultation platform designed to make professional legal advice more accessible in Bangladesh. It helps people find verified lawyers based on their legal needs, book consultations, and connect directly with lawyers through audio or video calls. The platform includes dedicated mobile experiences for clients and lawyers, a public website to introduce the service, and an administrative system to manage consultations and day-to-day operations.

Web Smart Ukil

SmartUkil makes it easier for people in Bangladesh to access professional legal advice without having to visit a lawyer's office. Clients can discover verified lawyers, explore their professional backgrounds, book consultations, and connect through audio or video calls—all in one convenient platform.

Client Mobile App

Find lawyers by legal category, speciality, or name.
Explore lawyer profiles, including experience, qualifications, consultation fees, and client ratings.
Save favourite lawyers for quick access.
Book consultations, apply discount vouchers, and make payments.
Connect with lawyers through audio and video calls.
Review previous consultations and rate lawyers after each session.
Manage personal information and account details.

Lawyer Mobile App

Register and create a professional profile.
Set consultation fees and manage professional details.
Control availability by switching between online and offline status.
Receive and manage consultation requests.
Review consultation history and client information.
Manage payment and payout details.

Public Website

Explore featured lawyers and legal service categories.
Search and browse the lawyer directory.
Access lawyer profiles and professional information.
Read legal articles and helpful blog posts.
Learn about the platform, contact the team, and find important policies.

Administrative Dashboard

Manage clients, lawyers, and administrator accounts.
Review and approve lawyer registrations.
Organise legal categories and subcategories.
Manage website content, articles, promotional banners, and discount vouchers.
Monitor consultations, payments, and transaction statuses.
Track lawyer earnings and manage payouts.
Configure website branding, contact information, payment settings, and platform policies.
Assign administrative permissions to control access to different sections.

SmartUkil brings clients, legal professionals, and platform administrators together in a single digital ecosystem. By combining lawyer discovery, consultation booking, online communication, payments, and administrative management, the platform simplifies the process of accessing legal services in Bangladesh.

The challenge

Finding reliable legal advice in Bangladesh can be difficult, time-consuming, and expensive. Many people struggle to identify the right type of lawyer for their situation, understand consultation fees, or access professional help without travelling to a lawyer's office. For people living outside major cities, finding suitable legal support can be even more challenging.

SmartUkil was designed to make legal consultations more accessible, convenient, and transparent. Building the platform required addressing several important challenges:

Simple and accessible onboarding: Making registration convenient for local users, including those who prefer using their phone numbers rather than email addresses.
Connecting clients and lawyers: Creating a marketplace where clients can discover suitable lawyers, check their availability, and arrange consultations.
Secure and transparent payments: Making it easy to pay for consultations while supporting lawyer earnings, platform commissions, discounts, and refunds.
Accurate financial management: Providing clear records of lawyer earnings, completed payouts, and outstanding balances.
Building trust and confidence: Ensuring lawyers are reviewed and approved before joining the platform, while giving clients access to ratings and professional profiles.
Simplified business management: Allowing administrators to manage website content, promotions, policies, and platform settings without relying on developers for everyday tasks.
Preventing misuse: Protecting the platform against fraudulent activity, excessive verification requests, and discount voucher abuse.

The goal was to bring these capabilities together in one convenient platform that makes finding legal help easier for clients while giving lawyers and administrators the tools they need to manage consultations effectively.

The approach

SmartUkil was built around a central platform that connects the client and lawyer mobile apps, the public website, and the administrative dashboard. This approach keeps information consistent across the entire system and allows every part of the business to work together seamlessly.

Secure and Convenient Sign-In: Users can sign in using their phone numbers and a one-time verification code sent by SMS. Additional safeguards help prevent repeated verification requests and protect user accounts.
Dedicated User Experiences: Clients, lawyers, and administrators each have access to features suited to their roles. Clients can find legal assistance, lawyers can manage their consultations, and administrators can oversee the entire platform.
Lawyer Verification and Approval: Lawyers can register and submit their professional details for review. Their profiles become active only after administrative approval, helping maintain the quality and credibility of the platform.
Complete Consultation Management: The platform manages the entire consultation journey, from booking and payment to connecting clients with lawyers and recording completed sessions. Audio and video consultations are supported, and lawyer availability updates automatically during calls.
Automated Revenue Sharing: Consultation payments are divided automatically between the lawyer and the platform. The system also maintains financial records, tracks payouts, and calculates outstanding balances to simplify financial management.
Flexible Discount Vouchers: Administrators can create promotional vouchers offering fixed or percentage-based discounts. Each voucher can have an expiry date, usage limits, and restrictions to help prevent misuse.
Ratings and Professional Credibility: Clients can rate lawyers after completed consultations. The platform tracks average ratings and the number of clients served, helping users make more informed decisions when choosing legal professionals.
Centralised Content and Settings: Administrators can manage legal categories, featured lawyers, promotional banners, blog articles, website policies, social media links, and other platform settings from a single dashboard.
Integrated Public Website: The public website presents the platform's services, legal categories, lawyer profiles, and informative articles. It also helps establish credibility and guides visitors towards the mobile apps.

The outcome

SmartUkil successfully brings together clients, legal professionals, and business operations in one integrated digital platform. It transforms the way people access legal consultations while providing lawyers and administrators with the tools to manage their activities efficiently.

A Complete Digital Platform: Delivered a fully integrated solution featuring client and lawyer mobile apps, a public website, and a comprehensive administrative dashboard, all working together seamlessly.
Accessible Legal Consultations: Clients can find suitable lawyers and start consultations within minutes, without visiting a lawyer's office. Transparent pricing and convenient online payments make the process simpler and more accessible.
New Opportunities for Lawyers: Lawyers gain access to a wider client base, flexible working arrangements, control over their consultation fees, and transparent records of their earnings and payouts.
Automated Business Revenue: The platform generates revenue through consultation commissions while providing tools to manage promotional campaigns, discount vouchers, consultations, and payments.
Independent Business Operations: Administrative staff can manage lawyer approvals, website content, promotions, policies, platform settings, and lawyer payments without requiring developer assistance.
Designed for the Local Market: Bangla-language support and phone-number-based registration make the platform more accessible to people across Bangladesh. Additional safeguards help protect user accounts and prevent misuse of platform features.

SmartUkil demonstrates how digital technology can make professional legal services more accessible while creating new opportunities for lawyers and simplifying business operations. It provides a scalable foundation for bringing legal consultations closer to people throughout Bangladesh.